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2025 CINECA HPC Help Desk Service Satisfaction Survey

Dear User,

We kindly ask you to spend a few minutes of your time to complete this survey, designed with the only scope of improving the quality of CINECA HPC Help Desk Service. 

Select the number that better suits your opinion, considering that 10 refers to the highest level of satisfaction whilst 1 refers to the lowest.

 

Thank you for your collaboration,

HPC User Support @ CINECA

 

There are 6 questions in this survey.
Your activity at CINECA
Which channels did you use to get a budget allocation (project) on HPC CINECA systems?
Which is the HPC CINECA system where your project has been activated?
Help Desk Service
1 2 3 4 5 6 7 8 9 10 No answer
Did you easily find the information you needed about the Help Desk Service?
Did you find the Help Desk Service effective?
Help Desk Professionality

 

 

1 2 3 4 5 6 7 8 9 10 No answer
Did you quickly receive an answer to your question?
Did you receive an adequate answer to your question?
Did you find the operator answer professional and competent?
In answering your question, do you think the operator replied with due courtesy?
Quality of Documentation
1 2 3 4 5 6 7 8 9 10 No answer
Was the on-line documentation easy to find?
Are you satisfied with the on-line accessibility of the documentation?
Did you find what you were looking for in the on-line documentation?
Was the on-line documentation up-to-date?
Additional Comments
Please add your comments to help us improve the service
 
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